Help centre
Frequently asked questions
Quick answers about delivery, payment, returns and our products.
How long does delivery take in the UAE?
We deliver to all seven emirates. The delivery time and charge for your address are shown at checkout.
How can I pay?
Pay by Visa, Mastercard or Apple Pay at checkout, or choose “Pay by secure link” and we will email you a payment link. We don't offer cash on delivery.
Is LA LUSH a registered brand?
Yes. LA LUSH is a registered brand in the UK, UAE and Pakistan, and we have been selling since 2021.
Are these the same products sold on Amazon and noon?
Yes — the same LA LUSH products. Bundle discounts are only available on our website.
What is your return policy?
Unopened items can be returned within 7 days of delivery. Email customercare@lalushstore.com to start a return.
Still have a question?
Send us a message and we will get back to you.